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Business :: Customer-Service7 Bits Of Critical Information You Can't Afford NOT To Know About Your Customers - If you think customer relationship management is just a piece of software, you're dead wrong. Customer relationship management is about understanding your customers. It's about really knowing them a...Read More 8 Critical Steps to Establish a Customer Service Culture - “Every company's greatest assets are its customers, because without customers there is no company,” --Erwin FrandDuring our recent weakened economy, many businesses have seen declining revenues and d... Read More A New Way To Handle Complaints, Or Is It? - What a lot of money we have been wasting on dealing with customer complaints.Instead of dealing with them and attempting to satisfy the customer we should create a process that makes complaining so di... Read More A White Paper: Profiting with Kindness - In 2002, there wasn't much interest for Kindness in business, and some business people would question, “What does kindness have to do with business, anyway?” Is this a for real question or just to pro... Read More Absence Makes the Heart Grow Fonder - However, in the world of business, this cliché may not necessarily be true. Sometimes it can be more like 'Out of Site, Out of Mind'.Your existing clients are your most important business assets. They... Read More Accountability - The Call Center world is an intense pressure-driven environment continually being shaped by pressure to ensure steady profitability and a secure competitive advantage.Accountability and a basic fundam... Read More Accountants / Lawyers Do Yourself a Favor - What do Your Customers Want? - In my day to day practice in strategic human resource management I often come across customers looking for a 'good' accountant or 'good lawyer'. As an accountant myself the common thread for a 'good a... Read More Add Value - And Kill Mediocrity in Customer Service - There are two kinds of customer service we all experience occasionally, outstanding customer service, and bad customer service. What we experience most of the time is mediocre customer service.Mediocr... Read More Adjustment DENIED - It's just a simple thing – I bought a new set of shelves for my office. It wasn't a real problem, but when I got the shelves home, I found dents on the front of the shelves where the package had been... Read More Ain't We Wonderful! - It may come as a surprise to you to discover that customers don't buy your products or services because they feel that you have a right to make a profit. In other words, their motive for doing busines... Read More Pages : | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | |
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