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Business :: Customer-ServiceOil Change Customer from Hell or Hoax; You Decide - Evacuation, "E-Vac" Oil System for Oil ChangingHow do most mobile oil change companies remove the used motor oil from the crank case? Well they “Evacuate it” or in the industry we call it “E-VAC” and ...Read More One Critical Question to Ask Yourself Every Day - What happened to the old saying, the customer is always right? I'll bet every one of you reading this article has a “customer service nightmare” story to tell. My most recent nightmare experience to... Read More One of the Secrets of a Great Customer Experience - A few weeks ago we conducted our annual “Customer Experience Study Tour” in London England. This is where we take delegates to visit a number of leading Customer Experience companies for a behind-the-... Read More Outsourcing: The Unspoken Costs - Outsourcing seems to be the new-new thing and approximately 50% of our major corporations are doing it. What are the costs? The benefits? And what skills need to be managed in order to make it work op... Read More Over Deliver - The Key to Customer Satisfaction - Client satisfaction starts with meeting or beating the contractual obligations of the relationship. There are also some intangibles that can help you to over deliver to a client.MeetingsIn most organi... Read More Over Delivering Provides Big Results - Over promising is a problem only when you under deliver. There are a number of ways that you can overdeliver to your customers or prospects, and as a result create a win-win situation for you both. ... Read More Passing the After-Sales Test - Some time ago a major UK food retailer decided to branch out into non-foods. Well, they all do it now, but in those days it was unheard of. Alongside the fruit and vegetables, meat and tinned foods th... Read More Phone Answering Skills for Support Staff - How you answer your phone can make or break your company. In the age where the Internet has become indispensable, the good old telephone is still a favourite when it comes to customer service. People ... Read More Poor Customer Service - Are Your Customers Driving Away Other Customers - Every customer you have is a word-of-mouth advertiser for you. Unfortunately 90% of this free advertising is negative. Your goal is to get positive-word-of-mouth advertisers.Think about it, how do yo... Read More Post Office, Incredible Lady Postmaster - There are two Post Offices that I routinely visit. One is the office that delivers my mail and the other is frequently on the path of some daily errands. Many times, I will actually detour to visit ... Read More Pages : | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | |
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