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Business :: Customer-ServiceAll of the World of Business Is a Stage - One of the basics of acting taught to me in grade school was the important principle of "staying in character." Staying in character means holding the image and personality of the character you are as...Read More And The Difference is... Attitude - I returned a rental car at an airport yesterday. As the person who was going to check me in approached, he smiled (which shocked me) and said, “Hello Mr. Galler,” which shocked me further as I don't ... Read More Angry and Abusive Customers - Applying The Right Mindset Makes Your Life Easier - We all have to deal with difficult, angry or even manipulative customers. The process is usually infuriating, frustrating and time consuming. While it often seems we are at the mercy of unpleasant cus... Read More Angry Customers - What Do They Really Want, and How To Give It To Them - You probably see hostile customers every day. You know, the ones that treat you like a personal dumping ground for everything that has ever gone wrong in their lives? They may be sarcastic, or abusive... Read More Are You A Coward? I Was - Over the last month, I have come to hate emails and answerphones; not because I get 100 emails every day but because emails and answerphones are fast becoming the tool of the coward. At Beyond Philoso... Read More Are You Putting Technology Before Your Customers? - Which is more important the technology or the customer?The one thing about the online world you can be sure of is change. It seems like every day there is a new technology being added which will make ... Read More Are You Satisfying Your Customers? - The latest report from the American Customer Satisfaction Index (Michigan School of Business) reports the following:Customer dissatisfaction with the quality goods and services offered in the marketpl... Read More At the Carwash; The Customer really is always Right - You have no doubt heard the saying that the customer is always right. When you are a customer you happy with this position, when you are the owner of a small business, sometimes you see this is like o... Read More At Your Service: The Ten Commandments of Great Customer Service! - Customer service is an integral part of our job and should not be seen as an extension of it. A company's most vital asset is its customers. Without them, we would not and could not exist in business.... Read More Attitude of Service - When conducting a training session about customer service, I always spend a fair amount of time talking about attitudes. After all, to be of service, you must develop an attitude of service.It has ... Read More Pages : | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | |
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